Support

Mesmur: Lands of Myth & Magic · We’re here to help.

Account and data

To delete your account, open the game, go to Profile › Account and tap the waste-bin icon in the lower-right corner. The game asks you to confirm twice, and an email account also enters its password in the second step. This works for guest players and email accounts, and the game then continues as a new guest.

You can also email mesmurapp@gmail.com from the address on your account, or include the user ID shown in the game’s Profile, and we will delete your account for you.

What is deleted: your sign-in (email address and password, or guest sign-in), your display name and avatar, and your progress: heroes, avatars, currencies, trophies, level progress, Ranked standing and unclaimed rewards. Your armies stop being chosen as Ranked opponents.

What is kept: records that other players’ matches, standings and rewards depend on stay, linked to your random player ID rather than your email address. These are your past match and King of the Hill records, including the armies you built, and King of the Hill standings and history shown as “Deleted player”. Some internal King of the Hill records still contain the display name you had at the time. Crash and error reports and server logs expire on their own schedule. Our Privacy Policy lists exactly what deleting your account removes and keeps.

Helpful details

When you report a problem, tell us your device, the game version and the user ID from the game’s Profile so we can find your account quickly.